Privacy policy

Privacy Policy

Last Updated: September 1, 2026

Model Matrix (“Model Matrix,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and related platforms.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Model Matrix, we may collect:

  • Name and contact information

  • Email address and telephone number

  • Billing and payment information

  • Location and general geographic information

  • Social media handles and profile information

  • Modeling, creator, professional, or business information

  • Portfolio photographs, videos, and other content you voluntarily submit

  • Information provided through applications, inquiries, consultations, bookings, or service requests

  • Communications you send to us

  • Website usage information, including browser type, device information, IP address, pages viewed, and other technical information

We only request information that is reasonably necessary to provide our services, operate the website, communicate with you, or improve our business.

2. How We Use Your Information

We may use information we collect to:

  • Provide and manage Model Matrix services

  • Process purchases, bookings, and payments

  • Respond to inquiries and customer-service requests

  • Review applications and professional profiles

  • Create and manage model or creator profiles when authorized

  • Provide portfolio, branding, photography, marketing, and management services

  • Communicate about services, appointments, projects, and transactions

  • Improve our website, services, and customer experience

  • Prevent fraud, abuse, and unauthorized activity

  • Comply with applicable laws and legal obligations

We will not sell your personal information simply because you submit an inquiry, purchase a service, or create a profile.

3. Photos, Videos, and Portfolio Content

If you submit photographs, videos, portfolio materials, or other creative content to Model Matrix, you retain ownership of your content unless otherwise agreed in writing.

By submitting content for a Model Matrix profile, portfolio, marketing campaign, or other service, you authorize Model Matrix to use that content for the specific purposes agreed upon with you.

Where appropriate, Model Matrix may request additional permission before using submitted content for advertising, promotional campaigns, social media, or other public-facing purposes.

You should only submit photographs, videos, or other content that you have the legal right and permission to provide to us.

4. Information About Models and Creators

Some Model Matrix services may involve publicly displaying professional information, photographs, portfolios, or social media links.

If you choose to participate in a public Model Matrix profile or talent directory, information you authorize us to display may be visible to website visitors, potential clients, brands, agencies, or other users.

You may contact us regarding the modification or removal of your profile or submitted information.

5. Payment Information

Payments may be processed through third-party payment providers, including Shopify and other payment processors.

Model Matrix generally does not directly store complete credit-card numbers or other sensitive payment credentials. Payment information is handled according to the applicable third-party payment provider's privacy and security policies.

6. Cookies and Analytics

Our website and third-party service providers may use cookies, pixels, analytics tools, and similar technologies to:

  • Keep the website functioning

  • Remember preferences

  • Understand website traffic

  • Measure advertising and marketing performance

  • Improve website functionality

  • Provide relevant content or advertisements

You may be able to control certain cookies through your browser or device settings.

7. Third-Party Services

Model Matrix may use third-party services to operate our business, including website hosting, payment processing, analytics, email, scheduling, advertising, cloud storage, and other technology providers.

These providers may process information on our behalf as necessary to provide their services.

Their use of information may also be governed by their own privacy policies.

8. Information Sharing

We may share information when reasonably necessary to:

  • Provide requested services

  • Process payments

  • Operate our website and business

  • Work with authorized contractors or service providers

  • Facilitate bookings, campaigns, or professional opportunities requested by you

  • Comply with legal requirements

  • Protect the rights, property, safety, and security of Model Matrix, our users, or others

We do not sell or rent personal information for money.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no website, database, or electronic transmission can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request removal or modification of a public profile

  • Opt out of certain marketing communications

  • Ask questions about how your information is being used

To make a privacy-related request, contact us using the information provided below.

12. Age Requirement

Model Matrix is strictly an 18+ platform.

You must be at least 18 years old to create an account, submit a profile, apply for opportunities, purchase services, participate in Model Matrix programs, or otherwise use services intended for models and creators.

By using Model Matrix, you represent and warrant that you are at least 18 years old.

Model Matrix does not knowingly collect personal information from individuals under 18. If we become aware that an individual under 18 has submitted personal information or created an account, we may take reasonable steps to remove the information and terminate the account.

If you believe someone under 18 has provided information to Model Matrix, please contact us through the contact information provided on this website.


13. California Privacy Rights

If you are a California resident, California privacy laws may provide additional rights concerning your personal information.

Depending on the circumstances and applicable law, these rights may include rights to access, correct, delete, or obtain information about the categories of personal information we collect and how that information is used or disclosed.

You may contact Model Matrix using the information below to submit a privacy request.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology, or legal obligations change.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

Your continued use of the website following publication of an updated Privacy Policy constitutes your acknowledgment of the updated policy, to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Model Matrix through the contact information provided on our website.

Model Matrix